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hülf:me
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For professionals and partners

hülf:me is not a directory but the shortest bridge to the right place. Plus an open, checked data layer for everyone who supports young people.

What hülf:me is

  • Two questions: what is it about, and how urgent is it?
  • Three matching services instead of a long list — young people first, open to everyone.
  • For each service: whether it is open right now, where it is, what it costs and what to bring.
  • And what happens the first time, so the first step is not a step into the unknown.

Anonymous, free, no account, in 12 languages.

What hülf:me is not

  • Not counselling: the services counsel, hülf:me only refers.
  • Not another portal: for the full overview, Sozialinfo Wien is the right place.
  • No data collection about people seeking help: no account, no sign-up.

Verification status

Counted from the current data. Last check: 06.10.2026.

services in total
161
checked by hand against the official website
45
checked automatically against the website (monthly check)
96
confirmed by phone
0
not yet checked
20

Every entry shows its check date or the label “not checked”. Confirming by phone is the next step — we are looking for partners for it. “Automatically” means: a program checks every month whether the number and hours are still on the source page.

Who is better at what

hülf:me replaces no one. An honest comparison with the places people in Vienna think of first:

hülf:me

Wayfinder: two questions, three matching services.

Stronger at: Speed, “open now”, first visit explained, 12 languages, open data.

Right when … someone doesn’t know where to start and needs a first step right away.

Sozialinfo Wien

The City of Vienna’s comprehensive directory of social services and benefits.

Stronger at: Completeness: far more services, plus benefits and official procedures.

Right when … you know what you are looking for, or need the full overview.

WIENXTRA-Jugendinfo

Information and counselling centre for young people in central Vienna.

Stronger at: Real people: in person, by phone and by email, anonymous and without an appointment.

Right when … someone wants to talk to a person and be accompanied.

147 Rat auf Draht

Phone and chat counselling for children and young people.

Stronger at: A conversation, right away: phone around the clock, anonymous and free.

Right when … someone needs to talk to someone now.

The limits of hülf:me: 161 services, no conversation, no counselling. hülf:me is the waiting room, not the destination.

Open data

All services as a dataset, free to use under CC BY 4.0 — for your own lists, websites, flyers or research. Not another portal, but a data layer others can build on.

Attribution: Daten: hülf:me (huelf.me), CC BY 4.0

Fields

id
unique identifier; the same as in the address huelf.me/en/offer/…
name · anliegen
name of the service and the issues it covers
altersgruppe · schwerpunktJung
age range (empty = not stated) and whether the service mainly targets young people
adresse · telefon · website
contact details as published by the service itself
oeffnungszeiten · oeffnungszeitenStrukturiert
opening hours as text and structured (JSON only) — the basis for “open now”
zuletztGeprueft · pruefArt · pruefStatus · quelleUrl
date, type and source of the last check; status frisch, aelter, veraltet or ungeprueft

How entries are checked

  • Every entry has a source and a check date. No evidence, no check date.
  • Entries are checked against the service’s own official website, never against business directories or other listings.
  • Once a month all sources are fetched automatically. A person reviews any differences before anything changes.
  • Checks age visibly: fresh under 6 months, then “older”, after 12 months “outdated”.

Something wrong?

Wrong number, new hours, service closed? A short email is enough, ideally with a link as evidence. Corrections get a new check date.

kontakt@huelf.me

Link and share

No code, no widget: a link is enough. For waiting rooms, counselling rooms and schools there is a printable flyer with a QR code.

https://www.huelf.me/en

With a language code hülf:me opens directly in that language, for example huelf.me/tr, huelf.me/ar or huelf.me/uk.

Flyer with QR code (PDF)QR code (PNG)

All services with verification status

The full list. One click opens the service’s page.

161 of 161